This Privacy Policy was last revised on January 1, 2025.
Your use of bydsentry.com services constitutes your acceptance of this privacy policy.
You can view our terms and conditions at https://bydsentry.com/terms-and-conditions
At bydsentry.com, we care about your privacy and believe in transparency. That’s why we’re committed to being upfront about our privacy practices. We only collect the personal information necessary to provide our services and we handle it carefully and sensibly.
This Policy explains our privacy practices for bydsentry.com (we’ll refer to it as the “Site”) and our other services provided by bydsentry.com (“BYD Sentry,” together with “we,” “us,” and “our”). We’ll refer to the Site and our other services as the “Services.” This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options for choosing how we use your personal data and how to contact us with any concerns and requests in relation to that.
If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us using the details set out in the “More Questions and Contacts” section at the end of this Privacy Policy.
Below you will find information about the following:
Collection of information.
How we use information.
Purpose of data processing
Cookies, beacons, tags, pixels.
How we share your personal information and with whom we share it.
International transfers.
Security measures.
Retention periods.
Your rights
Age restrictions.
Changes to the Privacy Policy.
More questions and contacts.
Collection of Information:
When you access and browse the Site (including when you submit personal information to us through data entry fields on the website), we will collect the following from you:
Information You Provide:
Contact Information: We receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, address, phone number, email address so that you can place orders, request information, obtain support, and use our services.
Payment and Billing Information: When you subscribe to any of our Services, products, or programs, we request additional personal and payment information such as your name, credit card, PayPal, or relevant service information, billing address, personal, government, or tax identification number, or other information including, but not limited to, certificates, tax returns, forms, payment documents, and other relevant documents.
Surveys and Contests: We may, from time to time, offer surveys and opinion polls and ask you to provide information about your experience and feedback on our services. From time to time, we may run contests, sweepstakes, contests, giveaways, or other promotions (collectively, “Contests”) on our Site or through our social media channels and may offer a prize as a token of appreciation to individuals who have participated, qualified, and/or completed our Contest. The information requested to participate may include personal contact information such as your name, email, address, phone number, etc. Participation is entirely voluntary and it is up to you whether or not you choose to disclose any information.
Information We Receive From Your Use of Our Services or from Third Parties:
Automated Information: When you visit our website, we receive and collect information that, in certain circumstances, may constitute personal information and that includes your IP address, referring URL, exit URL, browser software, operating system, date/time and/or clickstream data.
Website Analytics Tools: We use third-party analytics services to collect information about the use of this site, such as the number of visits, pages viewed, and the popularity of certain content. Analytics tools use tracking technologies (such as cookies) to recognize your device and collect information about you. They collect information such as which pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited before visiting our website. Information Logs: When you visit the Site, view content provided by us, use our services, use our chat service, ask us a question, request technical support regarding our services, send us an email, or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL, referring URL, exit URL, browser software, operating system, date/time, type of request to our Site, and error responses returned by our Site or Services.
Other Information: We also receive and store any information you provide on our site, our chat service, any forms on our site, email, phone, or any other type of communication with our team or related to providing our services. Each time you contact us, we will log the ticket, chat, or call to ensure we have an accurate record of all communications necessary to provide our services and to support any actions taken by our team as a result in the event of a dispute over our response.
How we use information
Information you provide:
We collect, store and use the information you provide to us for the following reasons:
Contact information: To communicate with you regarding the progress of your orders, status of services, changes to the functionality of our products and our Site and, where you have opted to receive such information, other/new services and/or special offers. Newsletters that we think you may find useful, we use email, telephone and/or text messages, as well as to inform you about hosting account issues, service interruptions or updates, service improvements or new products in accordance with our Terms of Service and law.
Payment and billing information: We need this along with your contact details, to open a Customer or Affiliate account for you, to process your orders and renewals, to enter into a contractual agreement for any Services, to bill you and to comply with our legal obligations for tax calculations.
Surveys and Contests –
Responses to surveys and opinion polls are stored separately from your data and we anonymize or pseudonymize the data collected, which may be used to determine the use of certain aspects of our Site and services and market research. We may share the anonymized or pseudonymized data with third parties where they need the information to fulfill their obligations to process it on our behalf. However, neither the anonymized data nor the pseudonymized data allows you to be personally identified without the use of additional information which is kept separately and is subject to technical and organizational measures to ensure that none of the data is directly attributed to you.
If you enter a Contest, we use the data you provide for the successful administration of the Contest, to contact you or work with third parties to contact you in the event that you have won something and to deliver prizes in accordance with the announcement and terms of participation for the respective Contest. We may also, where you have opted in to receive such communication and unless prohibited by law, use your information provided through our surveys and contests to send you details about our services or offers.
Information we receive from your use of our services or from third parties
We collect, store, and use information we receive from your use of our services or from third parties for the following reasons:
Automated information: to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information except as necessary to prevent fraud or abuse of our Site and systems.
Analytics tools: to improve services on our Site.
Logs of information: to diagnose problems, administer our Site and resolve issues.
Other information: to maintain your account and purchased products, to have an accurate record of any queries in the event of a dispute and to identify certain features that could help us optimize and improve our products and services.
Purposes of data processing
When you access or use our Services, we need to collect, use and process your information, as set out in this Policy. We are committed to your privacy and follow some key principles when processing personal data:
We strive to collect only the minimum personal data we need to provide you with any Service.
We aim for complete transparency about how we use your information to comply with legal or other lawful purposes and to respect your privacy. We ensure that we only use your information for the purposes for which you have given us permission.
We rely on a number of legal bases to use your information, as set out in this Policy:
Contract – our use of your information is necessary to comply with any contractual obligations in order to provide you with any Services or administer any Competition you enter;
Legal Obligations – our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are required to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations.
Our Legitimate Interests – necessary for the purposes of our legitimate interests, such as:
running, growing, developing and delivering our Services;
detecting and preventing fraudulent activity;
improving the security of our network and information systems;
better understanding how people interact with our website;
determining the effectiveness of our promotional campaigns and advertising; and
improve, modify, personalize or enhance our services and communications for the benefit of our customers.
Consent: We rely on your consent for us to use your personal information to send you marketing information (such as our newsletters and promotional offers) by email, SMS or telephone. You may withdraw your consent at any time by updating your personal information/settings in your user profile in our User Area, by using our Unsubscribe option in relation to email subscriptions or by contacting us using the details set out in the “Further Questions and Contacts” section of this Policy.
Cookies, Beacons, Tags, Pixels
We use cookies to collect some of the information set out in this Policy. A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile device or other handheld device, while you are browsing a website.
Our site uses cookies to identify you. Cookies may store your account ID, order status, personalization or website tracking. They may also be used for technical purposes, such as keeping track of your current shopping session and allowing you to proceed to checkout and pay for your relevant order or saving information that has already been entered (language options and your region), so that we can offer services, products and other relevant communications tailored to you, enhanced and more personalized. Cookies also allow us to fulfill our contractual obligations to third parties and partners if you have made a purchase on our website by following a link from theirs.
Our site includes marketing cookies and remarketing pixels provided by third parties. That allows these parties to collect the information that you have visited our Site and were interested in certain offers. We also use beacons, tags, click-tracking codes, and scripts to analyze user trends and movements on the Site, to gather information about the user base as a whole and how we can improve our service and the Site, to provide activity- and interest-based advertising, and to measure advertising effectiveness. As a result, we may show you targeted or interest-based offers based on products you currently own or have recently viewed and send you other communications more relevant to you and your interests outside of our Site, on other websites that are part of the third party network.
You may manage your preferences regarding cookies by modifying your browser settings or by using the designated pop-up tool on our website. In the “Cookie Settings” pop-up on our site, you will find a list of all cookies within each category (required, statistics, marketing) or a list of vendors that offer cookies and similar technologies and you will be able to choose which types of cookies you would like our Site to use, if any.
You may also modify your cookie preferences directly from your browser. Please note that if you simply disable all of our cookies or cookies in general in your browser settings, certain sections or features of our Site may not work, because your browser may prevent us from setting the cookies required for the functionality of the Site.
How we share your personal information and with whom we share it
All personal information collected by BYD Sentry is treated confidentially. We disclose all or part of your data in the limited circumstances described below and with appropriate safeguards regarding your privacy:
If we are required by law, we will disclose information about you in response to a subpoena, court order, or other legitimate government request.
Our BYD Sentry group subsidiaries, employees, and independent contractors: We will disclose information about you to our BYD Sentry group subsidiaries, business partners, external consultants, auditors, collaborators, or other third parties, some of our employees and individuals who are our independent contractors who need to know the information to help us provide our services or to process the information on our behalf and also for administrative, billing, and tax purposes and all other purposes related to the administration of your account. We require all of them to strictly comply with this Privacy Policy.
Third-Party Vendors: We will share information with third-party vendors based in Mexico, Canada, the United States, and the European Union, data center service providers based in Mexico, Canada, the United States, the European Union, and Singapore, outside advisors/consultants, business partners, tax, accounting, and legal firms Collaborators based in Mexico, Canada, the United States, and the European Union, who need to know information about you in order to perform various services on our behalf. This group includes vendors who help us provide our services, such as payment vendors who process your credit card information or information about alternative payment methods and billing, and accounting firms, as well as vendors who help us prevent fraud. This group also includes trusted vendors we partner with who perform analysis of our products or customer demographics and conduct market research that helps us understand and improve our services and helps us deliver better ads. This group also includes third-party vendors who perform analytics services and analyze data from our surveys and/or contests. We will only share information about you that is necessary for the third-party provider to provide the requested service. These companies will process the data provided under BYD Sentry’s instructions and in compliance with this Privacy Policy. We do not authorize the providers to retain, share, store or use your personally identifiable information for secondary purposes. Third-party providers include companies operating in different industries such as Fraud Detection, Technology Service, Internet Information Providers, Payments and Data Processors, Special Finance, Media, Internet Content and Information Industries, Advertising and Marketing and Technologies, which are located in the territory of Mexico, Canada, the United States and the European Union.
To protect rights and property: We will share personal and account information with companies, organizations or individuals when we believe in good faith that access, use, preservation or disclosure of the information is necessary to comply with any applicable law, comply with regulations, proceedings or enforcement requests; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights, property or safety of BYD Sentry, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event we are required to provide your personal information to any third party as part of any legal process.
Domain Registrars: Domain owner information (WHOIS data) for any domain name is required and controlled by the ICANN-accredited registrar and Registry for the top-level domain you wish to register or have registered. We share your information to the extent necessary to comply with ICANN rules, regulations, and policies, with the rules and policies of the ICANN-accredited registrars we represent, and the rules and policies of the top-level domain registry. These registrars are located in Europe, the US, and Canada. Information is also shared with the Registry for the top-level domain that may be located in another jurisdiction. Use and disclosure of personal information as part of the domain registration process is governed by the Domain Name terms in our Terms of Service and the applicable agreements with the ICANN-accredited registrar. Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that BYD Sentry goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events occurs, we will take reasonable steps to notify you and this Privacy Policy will continue to apply to your information and the party receiving your information will continue to use it, but only in accordance with this Privacy Policy.
With Your Consent: With your explicit consent or at your direction, we may share and disclose the information you have authorized us to share with third parties. However, we will not sell, rent, share or disclose personally identifiable information for commercial purposes in any way that is inconsistent with the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information we might pass to third parties and you will have a choice whether or not to share it.
International Transfers
We host, store or otherwise handle your personal information within the borders of Mexico, Canada, the United States and the European Union.
We will ensure that any transfer of your personal information from one country to another complies with applicable privacy and data protection laws.
European data protection laws, in particular, include specific rules on the transfer of personal information outside the EEA.
When transferring personal information outside the EEA to the US, we will include the standard data protection clauses approved by the European Commission under Article 46.2 of the General Data Protection Regulation (GDPR) in our contract with the BYD Sentry group company without headquarters or other partners. .
You can find more information about the rules on data transfers outside the EEA, including the mechanisms we rely on, on the European Commission’s website.
In any case, your information will be processed in accordance with this Privacy Policy. If you would like more information about our overall handling of your personal information, please contact us.
Security Measures
We use Secure Sockets Layer (SSL) software to encrypt information you enter on our Site to protect its security during transmission to and from our Site. When storing information, we protect its security by encrypting and pseudonymizing critical data. When processing credit card information and payments, the credit card is subject to tokenization and strong security measures.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personally identifiable customer information. Our security procedures require that, in some cases, we request proof of identity before disclosing personal information to you.
To protect against unauthorized access to your account and information, we implement session management, login expiration mechanisms, and the option to use 2-factor authentication to access the User Area. As an additional security measure, be sure to log out when you are finished using your account and your computer.
Although we take all these measures to maintain the security of your personal information, please be aware that transmission over the Internet can never be guaranteed to be secure. Accordingly, please be aware that we cannot completely guarantee the security of any personal information you transfer to us over the Internet.
Retention Periods
Information collected on our website will only be retained for as long as necessary to fulfill the purpose for which it was collected. Generally, we will automatically delete your account information from the User Area 2 years after you no longer have any active service with us. Since we offer a service for customers worldwide and must comply with regulations worldwide regarding the retention of personal information related to contractual agreements, provision of services, financial, billing, invoicing operations and tax calculations, a versioned copy of your contact, payment and billing personal data associated with your previous invoices is stored for a period of 10 years after you deactivate an account. Our systems automatically delete your personal data in accordance with these retention periods.
Your Rights
By visiting the My Details page in your User Area, you can access, correct, change and delete certain personal information associated with your account. If you need further assistance, you may contact us using the details in the “Further questions and contacts” section of this policy to request any of the following:
to confirm whether or not personal data about you is being processed;
to provide you with further details about how we process your personal data;
to provide you with a copy of any data we hold about you;
to withdraw your consent to use your personal information, where we are relying on your consent as a legal basis to justify using your personal data;
to consider any valid objection to the processing of your personal information (including the right to object to processing on grounds relating to your particular situation where we are relying on our legitimate interests as a legal basis for processing);
to request to update or delete the personal data we hold about you;
to restrict the way in which we process your personal data;
to consider any valid request to transfer your personal data to a third party service provider (data portability); and
We will consider all such requests. However, some personal information may be exempt from those requests in certain circumstances, including the need to continue processing the information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when we respond to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before we respond.
Age Restrictions
Under BYD Sentry’s Terms of Service we do not sell products, provide services, or collect information from anyone under the age of 13. If you are under the age of 13, you may not use the Site and must request your parent or guardian to use the Site in your place. If you have evidence that someone under the age of 13 has purchased services and provided us with their personal information, please contact us using the details set out in the “Further Questions and Contacts” section below.
Privacy Policy Changes
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post updates to this Privacy Policy here and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If we make material changes to this Policy, we will notify you here, by email, or by means of a notice through our Site, at least ten (10) calendar days before the changes become effective.
Further Questions and Contacts
If you have any questions regarding this Privacy Policy, if you wish to exercise any of your rights in relation to your personal information, or if you wish to object to the collection or processing of your data by BYD Sentry either in whole or in part, please contact us at hello@bydsentry.com
